They were supposed to deliver on the Mon-Wed according to the contract we had with them. On the Tuesday we phoned to see where our furniture was and they said Wed sometime. On the Wednesday we phoned to get a time and they said in the afternoon. In the afternoon we phoned and they said only Thursday because of road delays. No one apologised for misinforming us or the furniture not being delivered on time. No one kept us informed of anything. We had to repeatedly phone to find out what was going on and often the person we phoned did not know and said they would find out and then didn't get back to us.
Trying to keep two little children happy, clean and entertained with minimal toys, minimal clothes, no curtains, no pots to cook food in, no blender to puree in, was a nightmare !
On Thursday we phoned and were told that the furniture had arrived in Johannesburg and would be delivered sometime. Later we phoned and they said between 4 and 5pm. At lunch time I was informed by the removal company that my residence did not allow trucks in and I must organise a trolley at an additional R1300, I refused as this was not true and was not necessary. I asked if we could have a discount for our furniture being delivered late and they did not even answer me.
At 5pm the driver phoned to say he would be there about 7pm. At 7 pm the driver said he is in Pretoria central (Hazelwood) and asked where we were. We don't live in Hazelwood but in Hazeldene and that is Pretoria East. After giving him more directions he finally arrived at 8:30 pm.
Some of my furniture had water damage from their trailer and a few boxes had been damaged and things broken inside.
I recommend that no one use their company ever. They didn't keep us informed, ignored requests, did not apologise for anything and have now ignored all emails regarding the damaged goods.